Orders & delivery
Shipping & Delivery
How your made-to-order frame is prepared, dispatched and tracked.
On this page
Production time
Each frame is made to order. We normally dispatch within 5 working days. Please allow up to 7 working days during busy periods or when personalisation details need clarification.
How orders are prepared and shipped
Each frame is made to order, carefully packed and dispatched with tracking.
When we contact you
If any personalisation detail needs checking, we will reach out before building your frame.
Shipping regions
Available destinations are confirmed when you enter your delivery address at checkout. Free standard tracked shipping applies to every available destination.
Shipping cost & delivery time
Standard tracked shipping is free. Estimated delivery after dispatch is 7–14 calendar days to the United States and 8–12 calendar days to Australia. These are estimates rather than guaranteed delivery dates. Estimates for other available destinations are shown at checkout where available.
Tracking
When your order ships, you will receive a tracking link by email.
Delays and delivery questions
Tracking can sometimes take time to update after dispatch. If your order is outside its estimated delivery window, contact us with your order number and we will help investigate.
Packaging
Frames are packed to arrive gift-ready and protected in transit.