From idea to delivery
How It Works
Every Frame Story keepsake is made to order. Here is what happens next.
On this page
Choose your frame
Select the occasion and frame style that fits your story.
Add your details
Enter the names, dates, outfits, colours, message, and other personalisation requested on the product page. You can also upload a reference photo where that option is available.
Review your order
Check your personalisation and delivery details before ordering. We also review the information and may contact you if anything is incomplete, unclear, conflicting, unavailable, or unsuitable for production.
We make and ship it
We make your frame, pack it carefully and normally dispatch it within 5 working days, or up to 7 working days during busy periods. Free standard tracked shipping is included, and tracking information is emailed after dispatch.