FAQ

Answers to common questions about ordering, personalizing and receiving your Frame Story keepsake.

How does personalization work?

Add your details on the product page — names, dates, figure styling and any special notes. We use this information to build your frame.

Can I change my order after placing it?

If production has not started, contact us as soon as possible. We will do our best to help with updates.

How long does it take to make my frame?

Production time varies by order volume and complexity. See our Shipping & Delivery page for current timelines.

Do you ship internationally?

Shipping regions and rates will be listed on the Shipping & Delivery page.

What if something arrives damaged?

Contact us with your order number and photos. We will help with a replacement or refund where appropriate.

Can I return a personalized item?

Because each frame is made to order, returns are limited. Please read our Refund & Returns Policy.

Still have a question? Get in touch.