Privacy Policy

This page explains how Frame Story collects, uses and protects your information.

Information we collect

When you order or contact us, we may collect your name, email address, shipping address, order details and any personalization information you provide.

How we use your information

We use your information to process orders, build your custom frame, communicate about your order, and improve our service.

Payment information

Payments are processed securely by our payment providers. We do not store full card details on our servers.

Photos and reference images

If you upload reference images for personalization, we use them only to fulfill your order.

Data retention

We keep order and contact records as needed for legal, accounting and customer support purposes.

Your rights

You may request access to or correction of your personal information by contacting us.

Contact

Privacy questions: contact us.