Refund & Returns Policy

We want you to love your Frame Story keepsake. Because every frame is personalized, please read this policy before ordering.

Made-to-order items

Custom and personalized products cannot be returned unless they arrive damaged, defective, or materially different from what you ordered.

Damaged or incorrect orders

Contact us within [add number] days of delivery with your order number and photos. We will review and offer a replacement or refund where appropriate.

Cancellations

If production has not started, we may be able to cancel your order. Contact us as soon as possible.

How refunds are processed

Approved refunds are returned to your original payment method. Processing time depends on your bank or payment provider.

Contact

For refund or return requests, get in touch with your order number.